How to Improve Your Customer Service Experience
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How to Improve Your Customer Service Experience

More complex interactions mean more opportunity to improve the customer service experience.

As customer interactions become more complex and expectations are on the rise, a satisfactory customer experience can be in jeopardy. It also means there is great opportunity to rise to the challenge and improve customer service!

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Topics covered include: Customer Experience

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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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