How to Meet the Needs of Today's Connected Customers
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How to Meet the Needs of Today's Connected Customers

Are customer expectations on the rise? If so, what role (if any) does technology play in shaping their needs and perceptions? According to Brad Cleveland, today's customers have ten key expectations.We spent some time exploring them during #ICMIchat. Find out what our participants are doing to meet their customer's needs. For more advice, check out the full recap.

Join us next Tuesday for a special edition #CCDemo chat. Justin Robbins will lead the one hour discussion and share tips for making the most of your time at Contact Center Demo & Conference. Just follow and use #ICMIchat on Twitter or Twubs to join us! 



Topics: Customer Experience

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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
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