How to Meet the Needs of Today's Connected Customers
Empowering contact center excellence for 30 years!

How to Meet the Needs of Today's Connected Customers

Are customer expectations on the rise? If so, what role (if any) does technology play in shaping their needs and perceptions? According to Brad Cleveland, today's customers have ten key expectations.We spent some time exploring them during #ICMIchat. Find out what our participants are doing to meet their customer's needs. For more advice, check out the full recap.

Join us next Tuesday for a special edition #CCDemo chat. Justin Robbins will lead the one hour discussion and share tips for making the most of your time at Contact Center Demo & Conference. Just follow and use #ICMIchat on Twitter or Twubs to join us! 



Topics: Customer Experience

Related

More from Erica Strother Marois

Comments

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

QuickPoll

On average, how much time do your supervisors/managers spend coaching their team of representatives?

1-5 hours per week
6-10 hours per week
11-15 hours per week
16-20 hours per week
21 or more hours per week
More Polls