#ICMIchat Recap: Getting the Whole Company Involved with Contact Center Culture
Empowering contact center excellence for 30 years!

#ICMIchat: Getting the Whole Company Involved with Contact Center Culture

Does the contact center culture drive the culture of the greater organization, or should it be the other way around?

Some of our community members spent time debating this during our #ICMIchat this week.  Our topic of discussion: getting the whole company involved with the contact center culture.

Does your center struggle to get respect from the rest of the organization?  Looking for some external resources you can use to ramp up culture in your center?  Check out the recap below for insight and advice.

Join us again next week (Tuesday, 1pm EST) as we chat about contact center culture in action.  Neal Topf will host the fast-paced hour of networking, learning, and engagement.  You don't want to miss it!  Just use and follow #ICMIchat on Twitter to join us.

Topics: Culture & Morale


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What is your contact center's number one priority for 2017?

Improving the customer experience
Improving employee engagement
Implementing new channel(s)
Implementing new technology
Streamlining/improving processes
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