Empowering contact center excellence for 30 years!

2012 Training Symposiums

 

ICMI Symposiums



Multi-Day Call Center Training to
Improve Your Center’s Performance


If you’re a call center professional looking to enhance your knowledge on a wide range of subjects, ICMI Training Symposiums are the place to be. Value-priced passes - extending from one to four days - cover an array of critical industry topics ranging from strategy to hands-on coaching, from knowledge management to financials. And with seven different courses to choose from, you can customize your learning experience by focusing on the specific areas that meet your interest.

Event Highlights 

  • Select from seven training courses that are ONLY available at Symposiums
  • Acquire key expertise in critical areas of call center learning
  • Participate in multiple networking opportunities
  • Minimize travel and time away from your center – while maximizing your return


Who Should Attend? 

Supervisors, Managers and Executives Involved in or Responsible for:


    • Call/Contact Centers 
    • Customer Service 
    • Customer Relationship Management
    • Sales and Marketing 
    • Help Desks 
    • Telemarketing/Telesales 
    • Channel Support 
    • Hiring/Coaching/Retention
    • Workforce Management
    • Six Sigma

Select the Destination and Dates That Work For You  

San Francisco, CA – March 27-30 - Online Registration Now Open!
Philadelphia, PA – June 19-22 - Call 800.672.6177 to Register.
Minneapolis, MN – August 21-24 - Call 800.672.6177 to Register.
Orlando, FL – November 13-16 - Call 800.672.6177 to Register.

 

QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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