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ICMI and CIAC Certification Announce Revival of Customer Service Pace Setter Program 

Program recognizes organizations whose contact center demonstrates a consistent, unparalleled commitment to investing in a high-performance workforce

COLORADO SPRINGS, Colorado, July 12, 2012 – The International Customer Management Institute (ICMI) Program recognizes organizations whose contact center demonstrates a consistent, unparalleled commitment to investing in a high-performance workforce recently announced the revival of a popular program geared toward recognizing innovative organizations who place  high importance on developing employees to achieve service excellence. Past participating organizations have included industry leaders like AAA, Chase, Deloitte, Avon, and Cendant.

The Customer Service Pace Setter program recognizes organizations whose contact center demonstrates a consistent, unparalleled commitment to investing in a high-performance workforce in order to enable extraordinary service delivery and enhanced customer relationships. The program also provides a functional tool for larger organizations who seek a customized career development program for their call center leadership professionals. Given the CIAC Certification program was created for the industry by the industry, it validates a call center manager’s ability to run the dynamic contact center environment and develops that same manager to employ proven best practices and a vetted approach.

Demonstrating a commitment requires organizations to support the development of at least 20 contact center management professionals per year through ICMI’s CIAC Certification, an accredited program that validates mastery command of globally recognized standards of performance excellence in leadership and management. In essence, these organizations are solidifying their commitment to a standardized and more enabled approach to customer service while at the same time investing in the growth of their leaders. 

Benefits afforded to a Customer Service Pace Setter participant include:

  • Prominent recognition on the ICMI website and in CIAC Certification literature
  • Rights to use the prestigious Customer Service Pace Setter Program logo via participating organization’s marketing promotions
  • Dedicated Multi Media News Release via PR Newswire and access to the PR Newswire Reuters sign in Times Square
  • Participation in ICMI sponsored forums, speaking engagements, articles and white papers
  • Preferred pricing on CIAC Certification group packages

“A Customer Service Pace Setter is an organization that invests in the ongoing professional development of its people, and through development, places a strong emphasis on building customer loyalty and achieving business objectives.” said Joy Sobhani, Professional Development Director for ICMI. “These organizations represent an elite group of market leaders, a status the Customer Service Pace Setter designation reinforces.”

Organizations that participate in the Customer Service Pace Setter program will be recognized as market leaders in setting the standard for high-caliber contact centers throughout the world. They will be provided the opportunity to take an active role in establishing performance standards and certification criteria for contact center professionals and organizations.

For additional information on ICMI’s CIAC Certification Customer Service Pace Setter program contact Todd Piccuillo, tpiccuillo@icmi.com.
 

QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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