ICMI Announces the Return of Call Center Demo & Conference; Top Event for Contact Center Executives
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ICMI Announces the Return of Call Center Demo & Conference

ICMI Announces the Return of Call Center Demo & Conference, Top Event for Contact Center Executives

Last held in 2009 – returning due to popular demand – October 11-13, 2011 in Dallas, TX.

COLORADO SPRINGS, Colorado, July 12, 2011 – The International Customer Management Institute (ICMI) longtime leading global provider of comprehensive resources for customer management professionals, has announced the return of the Call Center Demo & Conference, October 11-13, 2011 in Dallas, TX. Now in its 9th outing, this event offers a multi-faceted educational program featuring timely and topical issues that are facing the contact center industry today.

Event highlights include:

  • Insightful keynote presentations
  • The opportunity to tour real-life contact centers
  • Case studies from top companies such as Constant Contact, Teleflora, Blue Cross Blue Shield of Nebraska, and Erie Insurance.
  • Extensive networking opportunities
  • New and innovative products on the exhibit hall floor

Call Center Demo & Conference will take place the week following Customer Service Week, which is an international event devoted to recognizing the importance of customer service as well as to honor the people who serve and support customers with the highest degree of care and professionalism.

"We recognize the importance for call center managers to celebrate Customer Service Week with their teams the week of October 3rd,” said Laura Quinn, ICMI Events Manager.  “and we’re excited to offer managers this opportunity, one week later, to attend our event, focus on the call center, and return with fresh ideas.”
     
Call Center Demo & Conference is presented by ICMI, one of the contact center industry’s most respected organizations. To register to attend this event, or to find out more about the conference, including exhibition opportunities, please visit http://www.icmi.com/CCDemo.

QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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