ICMI’s ACCE 2013 Conference & Expo, Largest Global Call Center Industry Gathering Celebrating 10th Anniversary
Empowering contact center excellence for 30 years!

ICMI’s ACCE 2013 Conference & Expo, Largest Global Call Center Industry Gathering Celebrating 10th Anniversary

To be held at the Washington State Convention Center in Seattle, WA May 13-16

COLORADO SPRINGS, Colorado, January 30, 2013 – Produced by ICMI, the longtime leading provider of comprehensive resources for customer management professionals, Annual Call Center Exhibition (ACCE) is known worldwide as an essential forum for educational growth, top networking, and the sharing of significant and proven best practices. In 2013 ACCE will celebrate its 10th anniversary. This notable milestone is marked by more case studies than ever before; the introduction of the Annual ICMI Global Call Center Awards Dinner & Celebration; and an exhibit hall that has more than doubled in size over the last two years.

Event features include:

  • Behind-the-scenes tours of leading call centers– including Starbucks and Alaska  Air.
  • Innovative corporate case studies from the following top organization: TXU energy; Nationwide; Acer; The Hanover Insurance Group/GTA/Zions Bancorporation; Marriott; Electrolux; Abbott Vascular/DePaul University; ADP; Sharp Rees-Stealy Medical Centers; Farmers; SofterWare; AutoTrader/Cox Communications. 
  • Comprehensive education on topics such as Customer Experience, Emerging Channels, Workforce Management, Voice of the Customer, Metrics, and Quality Assurance.
  • An exhibit hall featuring the hottest products and newest technologies for contact centers, with industry innovators such as Salesforce.com, inContact, Foresee and LiveOps.
  • Inspirational and informative keynote presenters Dayna Steele, Chief Tipster at YourDailySuccessTip, Speaker, & Author, and Steve Farber, Best-Selling Author & Leadership Guru.

ACCE addresses the needs of all contact center professionals, including:

  • Senior Level VPs and Directors who are accountable for strategic planning and alignment
  • New and Experienced Managers responsible for operational and tactical plans
  • Team Leaders and Supervisors in charge of day-to-day operations, coaching and monitoring
  • Analysts who require a fundamental understanding of industry principles
  • CIOs who desire financial improvements from enhanced call center operations
  • CTOs who require integration of call center strategy with other internal departments
  • Customer Support Professionals who need to acquire new skills for their everyday jobs

“Even in its 10th year, ACCE continues to be as significant, relevant and timely as it was when it first launched,” said Joy Sobhani, Professional Development Director for ICMI. “We at ICMI recognize the importance of the feedback we receive from our attendees and exhibitors, and pride ourselves on improving the event year after year based on this feedback. With that in mind, we’re confident that 2013 will be ACCE’s best year ever.”"

ACCE 2013 is presented by ICMI, one of the contact center industry’s most respected organizations.

To register to attend this event as press, or to conduct an interview with event speaker(s), contact Rachel Ostafi at rostafi@icmi.com   or 267-239-4574.

To register to attend or exhibit at this event, or to find out more, please visit www.icmi.com/ACCE .

QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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