The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMI’s experienced and dedicated team of industry insiders, analysts, and consultants are committed to providing uncompromised objectivity and results-oriented vision through the organization’s respected lineup of professional services including: Training and Certification, Consulting, Events, and Informational Resources. Founded in 1985, ICMI continues to serve as one of the most established and respected organizations in the call center industry.
ICMI is a part of UBM Live which provides leading integrated media solutions and professional services across 20 different markets. Operating across the globe, its events, training, publications, awards and websites offer professionals in Interiors, Security, Venues, Customer Management, Safety & Health and Facilities the ultimate experience in learning, networking, and business development.
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Resources: Your source for the most relevant and independent industry news, interactive forums, research, webcasts and other dynamic customer management content |
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Events: More than twenty years of cutting-edge and practical content, insightful industry experts and productive networking opportunities |
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Training & Certification: Highly interactive classroom, onsite and live, virtual classroom training programs with educational resources for continued learning |
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Consulting: Industry veterans helping customer-centric companies make powerful, lasting improvements to their customer experiences |
To learn more, we encourage you to explore our website or contact us today to speak with an ICMI customer service representative at 800.672.6177
ICMI - Improving Customer Experiences
ICMI Corporate Brochure  |
