Student Resource Center
Empowering contact center excellence for 30 years!

Student Resource Center

You may find your password in your student course manual for classroom courses and your course instructional email for online courses.

Resource Kit Password







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QuickPoll

Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
More Polls