Establishing Your Call Center's Value Proposition

Author: ICMI

Publisher: ICMI

Price: $19.95

Number of Pages: 33



Anyone who works in a call center knows the tremendous, far-reaching value call centers make to the overall organization, but explaining this persuasively to others can be difficult. Learn how with this ICMI tutorial, and enhance the understanding, support and respect your call center gets.

Establishing Your Call Center's Value Proposition

  • Defining the Call Center's Value Proposition
  • The Call Center's Contribution to Unit Strategies
  • The Call Center's Contribution to Customer Satisfaction and Loyalty
  • The Call Center's Contribution to Quality and Innovation
  • The Call Center's Contribution to Marketing
  • The Call Center's Contribution to Products and Services
  • The Call Center's Contribution to Efficient Service Delivery
  • The Call Center's Contribution to Usage and System Design
  • The Call Center's Contribution to Revenue/Sales
  • Training and Development Reference Bibliography

33 pages, PDF download (requires Adobe Acrobat or Reader)

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