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The Top 10 Contact Center Wish List Items

By Erica Marois | Date Published: December 14, 2017 - Last Updated August 22, 2018 | Comments

What would contact center employees like to see Santa bring their office? We asked #ICMIchat participants to share what's at the top of their contact center wish lists. Here are ten of their responses. Some of them may surprise you!

What's at the top of your wish list? Let us know in the comments.

Happy Holidays from #ICMIchat!

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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