Live from Call Center Demo and Conference: Day 2
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Live from Call Center Demo and Conference: Day 2

Day 2 of Call Center Demo and Conference is underway, and we have many exciting things in store!  Today we open up the expo hall, kick off Passport to Prizes, Dare2Share, and hear from exciting keynote and session speakers.

The morning began with a bonus educational session from ICMI: How to Achieve a "winning" Contact center Through Expert Training. 

Next up: a keynote presentation from Lisa Ford.

Follow along here for live updates and photos throughout the day.  And be sure to follow the action on Twitter: #CCDemo13.



Topics: Strategy & Planning

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How does your organization define a small contact center?

A standalone contact center with less than 50 agents
A standalone contact center with less than 75 agents
A standalone contact center with less than 100 agents
A specialty agent group of fewer than 50 agents within a larger center
A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
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