Thought Leaders Tell All #12
Empowering contact center excellence for 30 years!

Thought Leaders Tell All #12

At ACCE 2013, several contact center industry leaders took part in 15 minute panel discussions.  Every Monday for the last few weeks, we've brought you video footage from each of the panels.

In this final thought leader table discussion from ACCE 2013, Justin Robbin moderates a discussion with Aaron Michelson of SchoolsFirst Credit Union, Russell Johnson of Interactive Intelligence, Noe Vasquez of North American Bancard, Jeff Toister of Toister Performance Solutions and JR Moore of NTTC Centerstance.

Watch as they discuss tips for new agents, encouraging quality and training teams to collaborate, agent engagement, and more.

 



Topics: Strategy & Planning, Learning & Development

Related

More from Erica Strother Marois

Comments

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

QuickPoll

What is your contact center's number one priority for 2017?

Improving the customer experience
Improving employee engagement
Implementing new channel(s)
Implementing new technology
Streamlining/improving processes
More Polls