Thought Leaders Tell All #12
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Thought Leaders Tell All #12

At ACCE 2013, several contact center industry leaders took part in 15 minute panel discussions.  Every Monday for the last few weeks, we've brought you video footage from each of the panels.

In this final thought leader table discussion from ACCE 2013, Justin Robbin moderates a discussion with Aaron Michelson of SchoolsFirst Credit Union, Russell Johnson of Interactive Intelligence, Noe Vasquez of North American Bancard, Jeff Toister of Toister Performance Solutions and JR Moore of NTTC Centerstance.

Watch as they discuss tips for new agents, encouraging quality and training teams to collaborate, agent engagement, and more.


Topics: Strategy & Planning, Learning & Development


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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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