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Thought Leaders Tell All #9

By Erica Marois | Date Published: July 29, 2013 - Last Updated August 22, 2018 | Comments

At ACCE 2013, several contact center industry leaders took part in 15 minute panel discussions.  Every Monday for the next few weeks, we'll bring you video footage from each of the panels.

In this ninth panel, ICMI's Sarah Stealey Reed moderates a discussion with Tiffany Killcreas of InterCall, Victor Verastegui of New York Life, Josh Chapman of cars.com, and Dave Dittmars of Call Copy.

Watch and learn as they discuss outbound effectiveness, multichannels, new technology and more.

Check back next Monday for panel #10.

Erica Marois, Sr. Manager, Content and Community, ICMI
As the Senior Manager for Content and Community at ICMI, Erica creates content and experiences that empower contact center professionals to deliver better service. She brings over 15 years of content and community management experience to ICMI and a passion for storyteller. Erica is a connector of people – in any medium – and loves bringing contact center leaders together to solve problems. Want to get more involved in the ICMI community? Reach out to Erica via email: [email protected]
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