Thought Leaders Tell All #9
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Thought Leaders Tell All #9

At ACCE 2013, several contact center industry leaders took part in 15 minute panel discussions.  Every Monday for the next few weeks, we'll bring you video footage from each of the panels.

In this ninth panel, ICMI's Sarah Stealey Reed moderates a discussion with Tiffany Killcreas of InterCall, Victor Verastegui of New York Life, Josh Chapman of, and Dave Dittmars of Call Copy.

Watch and learn as they discuss outbound effectiveness, multichannels, new technology and more.

Check back next Monday for panel #10.

Topics: Social Media, Self-Service


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Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
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