#ICMIchat Recap: What's Next for Self-Service?
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#ICMIchat Recap: What's Next for Self-Service?

Fall is in the air!  As September comes to a close, so does ICMI's month of successful self-service. To help us wrap things up, @OneReach hosted our #ICMIchat this week as we explored what's next for self-service.

We took a look at where the industry is now, where it's going, and what customers five years down the road will expect from self-service solutions.

No need to break out your crystal ball for a glimpse into the future, check out the recap below.

Tell us what you think!  What's really next for self-service?  Share your ideas in the comments.



Topics: Self-Service

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How does your organization define a small contact center?

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