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#ICMIchat Recap: What's Next for Self-Service?

By Erica Marois | Date Published: September 25, 2014 - Last Updated August 22, 2018 | Comments

Fall is in the air!  As September comes to a close, so does ICMI's month of successful self-service. To help us wrap things up, @OneReach hosted our #ICMIchat this week as we explored what's next for self-service.

We took a look at where the industry is now, where it's going, and what customers five years down the road will expect from self-service solutions.

No need to break out your crystal ball for a glimpse into the future, check out the recap below.

Tell us what you think!  What's really next for self-service?  Share your ideas in the comments.

Erica Strother headshot
A passionate connector of people, Erica Marois is a customer and employee experience enthusiast who loves helping others find unique solutions to their biggest challenges. She has 12+ years of experience in content creation and community building and volunteers as a facilitator for CX Accelerator. A content marketing specialist with 8x8, Erica works from home in Richmond, VA, where she lives with her husband and their lab-mix, Quinn. Outside of work, she loves cooking, traveling, and reading.
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