#CCExpo14 Thought Leadership Panel: Self-Service
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#CCExpo14 Thought Leadership Panel: Self-Service

Will self-service ever replace the live agent? What technology can contact centers use to proactively encourage customers to seek out self-service?

In this thought leadership panel from Contact Center Expo and Conference our expert panelists share their thoughts on all things self-service.

Watch and learn how to set your contact center up to provide successful self-service.

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Topics: Self-Service

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QuickPoll

How does your organization define a small contact center?

A standalone contact center with less than 50 agents
A standalone contact center with less than 75 agents
A standalone contact center with less than 100 agents
A specialty agent group of fewer than 50 agents within a larger center
A specialty agent group of fewer than 75 agents within a larger center
A specialty agent group of fewer than 100 agents within a larger center
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