#CCExpo14 Thought Leadership Panel: Self-Service
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#CCExpo14 Thought Leadership Panel: Self-Service

Will self-service ever replace the live agent? What technology can contact centers use to proactively encourage customers to seek out self-service?

In this thought leadership panel from Contact Center Expo and Conference our expert panelists share their thoughts on all things self-service.

Watch and learn how to set your contact center up to provide successful self-service.

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Topics: Self-Service

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Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
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