#CCExpo14 Thought Leadership Panel: Self-Service
Empowering contact center excellence for 30 years!

#CCExpo14 Thought Leadership Panel: Self-Service

Will self-service ever replace the live agent? What technology can contact centers use to proactively encourage customers to seek out self-service?

In this thought leadership panel from Contact Center Expo and Conference our expert panelists share their thoughts on all things self-service.

Watch and learn how to set your contact center up to provide successful self-service.

More Resources



Topics: Self-Service

Related

More from Erica Strother Marois

Comments

Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?

   

QuickPoll

Does your contact center have a policy regarding allowing agents who wish to apply for internal company positions outside the contact center?

No, we don’t have a formal policy
Yes, agents must work in the contact center for at least 1 year before applying for other positions
Yes, agents must work in the contact center for at least 6 months before applying for other positions
More Polls