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1 Explanation of ACD Service Level?
Amanda Reth - 1 answer
1 Average Shrinkage?
Nina Westvold - 1 answer
5 Removing <10 Second Abandons at Skill Level?
Mary Wierbicki - 5 answers
1 Formula for Agents Needed?
Mohamed Haqqi - 1 answer
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QuickPoll

Do you currently use e-learning techniques in your contact center?

Yes we do - and it’s great!
Yes, but we’re having some challenges with it.
No, we tried but it didn’t work out.
No, but we'd like to
No, it's not for us
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