#CCExpo14 Thought Leadership Panel: The Multichannel Contact Center
Empowering contact center excellence for 30 years!

#CCExpo14 Thought Leadership Panel: The Multichannel Contact Center

What are the new demands that multichannel agents face today? How can the contact center help mitigate? And how can contact centers best guide customers to use the right channel for their service need?

In this thought leadership panel from Contact Center Expo and Conference, our expert panelists share their advice for best empowering agents and customers to provide and use multichannel support.

More Resources

Topics: Multichannel Contact Center


More from Erica Strother Marois


Leave a comment

Please sign in to leave a comment. If you don't have an account you can register for free here.

Forgot username or password?



Which method do you feel is most effective for recruiting new agents?

Employee referrals
Online recruiting via third-party websit
Online recruiting via own corporate website
Social Media
Employment/temporary agencies
More Polls