#CCExpo14 Thought Leadership Panel: The Multichannel Contact Center
Empowering contact center excellence for 30 years!

#CCExpo14 Thought Leadership Panel: The Multichannel Contact Center

What are the new demands that multichannel agents face today? How can the contact center help mitigate? And how can contact centers best guide customers to use the right channel for their service need?

In this thought leadership panel from Contact Center Expo and Conference, our expert panelists share their advice for best empowering agents and customers to provide and use multichannel support.

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Topics: Multichannel Contact Center

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What is your contact center's number one priority for 2017?

Improving the customer experience
Improving employee engagement
Implementing new channel(s)
Implementing new technology
Streamlining/improving processes
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