#CCExpo14 Thought Leadership Panel: The Multichannel Contact Center
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#CCExpo14 Thought Leadership Panel: The Multichannel Contact Center

What are the new demands that multichannel agents face today? How can the contact center help mitigate? And how can contact centers best guide customers to use the right channel for their service need?

In this thought leadership panel from Contact Center Expo and Conference, our expert panelists share their advice for best empowering agents and customers to provide and use multichannel support.

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Topics: Multichannel Contact Center


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On average, how much time do your supervisors/managers spend coaching their team of representatives?

1-5 hours per week
6-10 hours per week
11-15 hours per week
16-20 hours per week
21 or more hours per week
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