Personal issues

90 Ideas for Revitalizing and Energizing Yourself: Suggested Activities to Help You Manage Stress

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A large part of managing stress comes from the understanding that you always have choices. When faced with a stressful situation, you not only decide what you can do to manage a stressful situation, you decide what you will do.

The 90 ideas in this booklet include creative strategies and tactics that many people have found to be helpful for recharging and reenergizing themselves.

90 Ideas for Revitalizing and Energizing Yourself includes tips on how to do the following:

  • Strengthen your body
  • Develop a healthy attitude
  • Improve your personal relationships
  • Lift your spirits
  • Control your job
  • Improve your environment at work and at home
  • Develop self-understanding
  • Improve your mind
  • Control your emotions
  • Live a healthy lifestyle

Agent Health/Wellness, Personal issues

ICMI's Call Center Agent Resource Bundle

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3 Must-Have Books for the Superior Call Center Agent

ICMI’s Call Center Agent Resource Bundle Includes:

1. 90 Ideas for Revitalizing and Energizing Yourself: Suggested Activities to Help You Manage Stress, ICMI
2. A Career for the 21st Century: A Handbook for Call Center Agents, Clifford Hurst
3. Your Pivotal Role: Frontline Leadership in the Call Center, Clifford Hurst

90 Ideas for Revitalizing and Energizing Yourself: Suggested Activities to Help You Manage Stress

  • Strengthen your body
  • Develop a healthy attitude
  • Improve your personal relationships
  • Lift your spirits
  • Control your job
  • Improve your environment at work and at home
  • Develop self-understanding
  • Improve your mind
  • Control your emotions
  • Live a healthy lifestyle

    A Career for the 21st Century: A Handbook for Call Center Agents

    • Are you ready to turn your job into a career?
    • Have you ever wanted to get more out of your job than just a paycheck?
    • Do you wonder about your call center operation’s bigger picture—and where you fit in?
    • How can you tell when you’re doing an excellent job?
    • How can you become more competent and confident in your new career as quickly as possible?


    Your Pivotal Role: Frontline Leadership in the Call Center

    • Why leadership is so critical in call centers
    • Theories of Motivation: What makes your people “tick”?
    • Time management: Where does your time go?
    • How to improve your staff’s performance through monitoring and coaching
    • Trends that will influence the way you lead


    Agent Health/Wellness, Personal issues, People Development, Soft skills

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