Facilities

When the new TD Bank center in Auburn, ME, reaches full capacity in 2011, there will be 500 new jobs in the area -- and they'll be working in an environmentally friendly facility.

Environmentalism is still sexy. Many organizations and their contact centers recognize that greening their operations can have a positive impact on the climate, local and global, as well as on operational efficiencies, performance, and agent satisfaction and retention. Here are some best practices on getting started.

Here are some proven strategies for finding and selecting the ideal site for your call center.

Make room India and the Philippines – Latin America has fully arrived on the off-shore scene, and is loco for contact centers.

As the four people who regularly read my stuff already know, I have always had a penchant for rap and hip-hop, and often find ways to incorporate rapid-paced rhyme into my job.

ICMI's resident satirist spits some tight rhymes that tout telecommuting. Word.

Web 2.0 has the power to revolutionize customer interaction strategies. A look at emerging opportunities on the business and consumer sides.

Somewhere between spendthrift and miser, there's a sweet spot. Quick tips for making a smart selection.

Are you underestimating the value of your contact center environment? You may be surprised at what a few small improvements can do for your bottom line.

Are your customers happy? Six best practices for providing top-notch support and ensuring a long-lasting relationship.