Data Security

Leave it to technology to make the “robotic” process of authentication and identity security a faster, more human (and humane, even) transaction.

Data security has long been a serious concern for enterprises across all verticals, particularly for the financial services, healthcare and insurance industries. It is also amatter of great importance to contact centers, which handle credit card data and other personal customer information. Recent, highly publicized data security breaches involving the handling of stored credit card information have propelled this issue to even higher levels of importance for enterprises and the technology vendors that support them. Retailers, which have traditionally underinvested in technology, face serious fines from credit card companies and their merchant banks if they are not in compliance with the new Payment Card Industry (PCI) Security Standards.

Do your policies and procedures satisfy both customers and regulators? Advice from a lawyer's perspective.

Ask anyone in the contact centre space what changes they foresee in the run up to 2015 and you will be guaranteed an interesting response!

Identity theft leaves victims feeling vulnerable, abused, violated and lacking in trust. Personal information is a possession like any other and the loss of which can cause anguish and disorder. Let your customers know their personal information is as valuable to you as it is to them by taking these simple and worthwhile steps.