WHY ATTEND?
Leading a customer service team can be a lonely position. Although people abound, as a functional unit within a larger organization there are often no real peers who share your specific challenges and concerns. And with higher customer expectations, more channels to manage, more pressure for results and frequently fewer resources, these challenges have never been so great. At the ICMI Knowledge Exchange Conference, you’ll encounter the type of new ideas and genuine inspiration that can be difficult to come by, and you’ll leave inspired and motivated to makethe changes necessary to drive business value from your customer service initiatives.
WHO SHOULD ATTEND?
• Senior Level Executives and Directors who are accountable for strategic planning and alignment
• New and Experienced Managers responsible for operational and tactical execution
• Analysts who require a fundamental understanding of industry principles
• CIOs who desire financial improvements from enhanced call center operations
• CTOs who require integration of call center strategy with other internal departments
• Marketing Professionals involved more broadly in the customer experience
