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Event Overview

Produced by ICMI, Contact Center Expo is the highest rated and most trusted Contact Center event in the industry. 

Contact Center Professionals trust the ICMI brand and  know they can rely on ICMI to deliver the most comprehensive, unbiased program.  ICMI’s reputation for vetting their speakers and bringing the most knowledgeable experts to the program is unsurpassed in the industry. ICMI’s commitment to publishing a fully committed program with confirmed speakers and the highest quality of customer service is the reason ICMI has been the most sought after knowledge source for over 30 years.

This Year's Theme and Focus: 
Inspiring Excellence, Leadership and Cultural Well-Being

Disney delivers exceptional service consistently and with a joyful heart. How do they inspire and maintain such excellence in their staff and culture? How does one lead a team even when they are remote or pursuing different goals? And how do you make sure your team is not overwhelmed with daily pressures but instead has happiness and a peace about them that allows them to manage even the toughest issues with cool clarity? These are the topics we will dive into this year at Contact Center Expo -- the topics many of you have told us are important to you and keep you up at night.

Join us this year at ICMI’s Contact Center Expo and get the answers you need. Discover the tips, tricks, and best practices that your contact center can implement today to ensure that your organization is inspiring excellence, leadership and cultural well-being.

Contact center professionals come to Contact Center Expo to:

  • improve their centers’ performance
  • better manage people and resources
  • improve operations
  • properly select and implement technology
  • and much more!

You'll experience inspiring keynote presentations, fun networking events, eye-opening behind-the-scenes contact center tours, real-life case studies and more. You'll return to your organizations with practical tips that can be implemented immediately, along with tools and inspiration for success. Whether you’re new to the industry and looking for educational opportunities or a veteran looking to sharpen your skills with new approaches and techniques, Contact Center Expo is an event you won’t want to miss.

YOU Should Attend!

Contact Center Expo is the contact center industry’s most essential educational and networking experience. Each year, ICMI produces a freshly conceived event designed to meet the needs of all contact center professionals, including:

  • Senior Level VPs and Directors who are accountable for strategic planning and alignment.
  • New and Experienced Managers responsible for operational and tactical plans.
  • Team Leaders and Supervisors in charge of day-to-day operations, coaching and monitoring.
  • Customer Support Professionals who need to acquire new skills for their everyday jobs.
  • Analysts who require a fundamental understanding of industry principles.
  • CIOs who desire financial improvements from enhanced call center operations.
  • CTOs who require integration of call center strategy with other internal departments.

History of Contact Center Expo

ICMI Contact Center Expo was launched in 2004 under the name ACCE (Annual Contact Center Exhibition), in response to demand for an industry event that would provide the best of all worlds – product-neutral education, a comprehensive exhibit hall, access to thought leaders, and the best networking opportunities available. ACCE quickly became the premier annual gathering of the global contact center community, and over the past 11 years it has been our mission to ensure that each subsequent event is even better and more valuable. Since then, we've changed the event name to ICMI Contact Center Expo, but our commitment to providing an educational, meaningful and fun event has never changed. We look forward to meeting you at ICMI Contact Center Expo!

Watch the 2016 Conference Recap!

I loved it! It was my first ICMI conference and I learned something useful every single day! Most of all I loved having the chance to talk "shop" with other centers to learn best practices.

Jo Henry, Team Captain, Dorel Juvenile


   © 2017 UBM, All Rights Reserved.

   © 2017 UBM, All Rights Reserved.