Nate BrownNate Brown

I'm excited to be a featured speaker at ICMI Contact Center Expo - your ticket to contact center excellence! It all takes place May 21-24, 2018 at the Walt Disney World® Resort near Orlando, FL.

As a featured speaker, I have been given an exclusive discount to share. When you register for the conference using promo code SPKR you will receive $200 off current pricing for your pass.*

Learn more about the sessions I am presenting:

*not applicable to the 4-day PLUS pass.

Download the 24-page program by completing the form on the right, or visit the event website.

Should you experience any issues downloading the program, please email [email protected] to request the program be emailed. 

Complete the Form.

Network with Peers

"It was amazing to be around so many people in the industry. It was exciting and invigorating. To share my perspective and to get so many other perspectives helped me learn and grow. - Jenny Dempsey,

Expand your Knowledge

"I learned so much and I have come back to my contact center with new enthusiasm and great ideas for improvement." -Lonnie Gridley, Contact Center Director, Progressive Finance

Evaluate Technology

"A great way to compare vendor offerings in a single venue, to evaluate their products and the
people behind them." - John R., ThinkDirect Marketing

COME TOGETHER: The Power of Connecting

ICMI Contact Center Expo unites professionals looking to further their knowledge in an industry in constant transformation. As customer expectations continue to rise, it’s up to us—the contact center professionals—to rise with them. But how can we keep up with rapidly emerging and evolving technologies? With heightened emphasis on meaningful metrics that drive change? With an increasingly diverse workforce? With all the pressure to create a flawless customer experience—through every interaction not only within our contact centers but across the entire organization? Simple. We do it together at CC Expo. Because that’s the only place you’ll be all in, linked by an unbreakable esprit de corps—unique in our profession of helpers and supporters. When we come together, whether it’s within our organization or outside, we strengthen our industry, our customer relationships, and ourselves.