Customer Service Strategies that Connect with your Customers

Among the many benefits your contact center provides, probably the most valuable is creating and maintaining a relationship with customers. Connecting with customers may be the best way to:

- Glean valuable feedback about your organization and how your customers see your brand
- Be accessible and responsive to how customers want to interact with you
- Create meaningful experiences  that benefit both your organization and your customers
- Build brand loyalty, enthusiasm

Download one or all these complimentary whitepapers to discover new insights and tactics that will transform your customer service strategy into a solid approach to bonding with your customers.

Discover Customer Expectations 

Getting Closer to the Customer 

Getting Closer to the Customer: A Challenge for the C-suite

This Economist Intelligence Unit report examines how the dialogue between customers and companies has changed with the advent of new communication channels such as social media and mobile. Download this white paper for a better understanding of what your customers expect in their interactions with your company and how you can use that to your advantage.

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Be “Social” in Customer Interactions

 Social Media Customer Service

Bridging the Great Divide: Best Practices for Integrating Social Media and Customer Service for Bottom Line Results

Social media has become the digital megaphone for customers. Their voice has never been more powerful, whether it's a glowing review or a scathing rant. Download this white paper to discover how to gain insight into how your customer base discusses your brand, and for a greater understanding of how to successfully integrate social media operations with customer service.

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Connect with Customers On-The-Go

 Integrated Mobile Strategy

Taking Aim at a Moving Target: Creating Better Customer Relationships with an Integrated Mobile Strategy

Smartphones and tablets have transformed the business landscape at breakneck speed. Learn how to create a uniquely mobile dialogue for engaging your customers and gain insight into how to provide a constantly compelling cross-channel experience.

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ICMI has trained over 60,000 customer management professionals for over 26 years – let us put our expertise to work for you!