50% OFF SALE - Get Select ICMI Books for Half the Price

This promotion was so successful the first time, we're running it one more time! That's right folks - we're giving you 50% OFF select ICMI books again! Grab a copy for yourself, or buy a bunch for each member of your team. But, don't delay - these prices won't last long!

Use promo code FIFTYISNIFTY by November 16 to receive 50% off the below books.

 

     

Call Center Humor: The Best of Greg Levin’s “In Your Ear” Satire Columns, Volume 4

What's so funny about call centers? Well, when you work in a fast-paced constantly changing industry, you need to be able to see the lighter side of things. Recommended Usage: Read one or two articles per day for the temporary relief of call center discomfort.

Price: $9.95     Your Price: $4.97

   

Call Center Agent Motivation and Compensation: The Best of Call Center Management Review (hardcopy only)

Originally published in the pages of Call Center Management Review, the articles presented here include ideas, recommendations and tried-and-true processes for career progression programs, skills development, rewards programs, non-monetary incentives and agent empowerment.

Price: $16.95    Your Price: $8.47

 

   

Customer Centricity through Workforce Optimization

This book offers contact center managers a detailed roadmap for transforming the workplace through workforce optimization. Whether you’re new to contact centers or an industry veteran, you’ll learn key concepts that will help you to take your center to the next level of performance and get the most out of your most valuable resource — your people.

Price: $34.95     Your Price: $17.47

   

How to Build a Speech Recognition Application: A Style Guide for Telephony Dialogues

The most thorough, practical step-by-step book ever written about speech recognition by design and development experts.

Price: $29.95     Your Price: $14.97

 

   

Survey Pain Relief: Transforming Customer Insights into Action

This book offers an insightful, user-friendly overview of the science of research, dispel common misconceptions about the validity of widely publicized research methods, explain the sources and risks of “survey malpractice” and how to avoid it, and reveal how to transform customer insights into action.

Price: $34.95     Your Price: $17.47