Connect with Contact Center Decision Makers!


ICMI is the leading provider of comprehensive resources for customer management professionals. Our resources supply the insights, information, and essential guidance contact center pros need to advance their teams, strategies, and businesses. Decision makers gain access to subject matter experts and peers to share ideas and brainstorm, find answers and solutions, and create a better, stronger connection with their end users and customers.

Partnering with ICMI affords your company a variety of opportunities to reach decision makers who are seeking solutions to their everyday challenges. Our primary goals are:

 ICMI Lead Generation

Lead Generation

Sponsor downloadable content, include a custom question in the form fields, and zero-in on the audience's needs and alignment with your product or service.

ICMI Thought Leadership

Thought Leadership

Position yourself as a leader in the contact center world. Align yourself with ICMI as an industry though tleader and a valued resource.

ICMI Brand Awareness

Brand Awareness

Create awareness of your brand and illustrate the value of using your company and its products and services.

Complete the form to download the ICMI Digital & Insights Prospectus and learn the many ways you can reach this qualified audience. 


Interested in learning more? Please complete the short form below, and you will be provided with immediate access to our downloadable prospectus.