Get the 20-Page Program

With the full schedule we have planned for the 2016 Contact Center Demo & Conference, you are certain to be busy making new connections, learning about the latest technology, gaining insight and ideas from expert speakers and your own peers, and much more. Download the program and start circling the sessions, networking activities, local contact center tours and interactive workshops you plan to attend.
See you soon!

View the Full Conference Program!

Make Connections

"Networking with other small bank call centers was outstanding for sharing best practices."  - Elaine A., Call Center Operations Mgr., City National Bank of Oklahoma

Sharpen Your Skills

"Topics were right on with the pain points we deal with day to day within our Contact Center and offered great solutions and ideas." - Cyndy N., Customer Svc Training Manager, Snohomish County Public Utility District

Evaluate Technology

"A great way to compare vendor offerings in a single venue, to evaluate their products and the
people behind them." - John R., ThinkDirect Marketing

Driving Engagement, Satisfaction & Results

As the contact center increases in importance, so does the pressure to improve customer and employee engagement, elevate satisfaction, and deliver results on their organization’s mission and bottom line. Attending ICMI’s Contact Center Demo & Conference will empower you with the knowledge, tools, and resources to achieve and exceed the expectations of today’s contact center..