ICMI Site Certification Brochure

Site Certification Brochure image - people shaking hands


Reach Peak



ICMI's Site Certification is our official stamp of approval for achieving contact center excellence. We'll analyze your operations, compare performance with best practices, and help you grow in areas that need improvement so that your entire operation can reach its full potential.

This brochure covers the full details of this process, including:


  • Value and benefits
  • Objectives
  • Procedures
  • Standards


Simply fill out the form to download your copy!


Fill out this form to download the brochure: