Contact Center Management Training

If you're a contact center professional looking to enhance your knowledge, the ICMI Training Symposium in Scottsdale, AZ is the place to be.  Value-priced passes, extending from one to four days, cover an array of critical industry topics ranging from essential skills to hands-on coaching, from metrics to strategy.  With ten different courses to choose from, you can customize your learning experience by focusing on the specific areas that meet your interest.

Attend the ICMI Training Symposium November 16-19 in Scottsdale, AZ and get the solutions and takeaways needed to implement these critical steps - which add strategic value to your center.

• Attend classes on coaching and scoring written communications - offered for the first time at an ICMI Symposium
• Acquire top-notch training in critical areas of contact center operations
• Combine unsurpassed education with multiple networking opportunities
• Minimize travel and time away from your office while maximizing your return

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals – from frontline agents to executives – who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, certification, consulting, and informational resources. ICMI’s experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. Discover why 99% of our community members said they'd recommend ICMI to a colleague.