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Client Site

Contact Center Training students learning through ICMI Client Site delivery method

Flexible, Customizable Contact Center Training

This scalable and cost-effective option allows you to affordably train as many - or as few - employees as you'd like, while customizing to your precise needs. All courses offer an optimal balance of facilitation, group exercises, case studies, and practical application exercises – vital in supporting a highly retainable, hands-on learning experience.


Through our Client Site Training option, you get to choose...

Client Site Training - choose where you train


Client Site Training - choose when you train


Client Site Training - Choose how you train





Bring one or more of ICMI’s instructor-led classroom courses directly to your location or the location of your choosing, and we'll provide provide hands-on training for your team at a time and date that is most convenient for you. In addition, we can also stream live Client Site trainings through our virtual classroom, allowing you to extend the course to multiple sites at once.  At the end of each course, all participants receive a certificate of completion.



  • You have a group of 6 or more participants to train in a concentrated area of expertise
  • You want to train your staff on site, without the downtime or costs associated with out-of-office travel
  • You have a specific time frame in which you’d like the training to take place
  • You’d like your training experience to be tailored to address your specific training objectives


Want a Detailed Proposal?

Get more information on bringing ICMI Training to your call center by calling 800.672.6177 or by filling out the below form.