ICMI: Your Partner For Contact Center Training & Education
With over 30 years of industry experience, ICMI offers highly interactive, consultative-based, and highly-rated contact center training and education for all levels and roles. Our content focuses on critical areas such as process improvement, increasing employee engagement, improving service levels, optimizing operations, and raising the overall value of the center (and consequently, the overall value of your organization).
Why Train with ICMI?
ICMI training courses reflect the knowledge and experience from over 30 years of successful contact center training.
Our 24 different contact center courses cover topics in every major role, so you can overcome obstacles at any level.
ICMI let’s you pick and choose your method of learning, whether it’s at your center, on demand, virtually, or in a classroom setting.
By choosing ICMI for your contact center training, you're not just getting a course, you're getting a lifelong professional development partner. We're fully dedicated to this industry and motivated by seeing our partners optimize their operations and transform their careers.
Browse through ICMI's full list of contact center training courses.
Download the Training Catalog containing a complete list of ICMI offerings and services.
Have a specific question about ICMI Training offerings? Get your answers here.