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ICMI’s Online call center training brings our cutting-edge course content and 30+ years of industry expertise directly to your fingertips. Our interactive, on-demand platform provides learning at the highest level of flexibility, allowing students to navigate their busy schedules and concentrate on specific areas of need. ICMI's results-oriented approach to online training will bring your team up to speed on critical skills quickly and efficiently.
Our courses were designed by industry leaders, who know how to ramp up skills quickly in a fast-paced environment.
These online, on-demand courses provide an efficient, cost-effective means of training call center professionals.
Course material focuses on real-world objectives that have specific and long term impacts on performance.
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Once you’ve found an online course you’d like to purchase, you will select the number of students who can access the course. The pricing is based on the number of students you’d like to give access to for training. Students can then create a login to access the course and train from any computer with internet access on demand, at any time that suits them.
Each course takes between 2 and 3 hours to complete, and is broken into modules for a more digestible learning experience. Students may complete the modules at their own pace, save their progress, and re-watch course content as often as they’d like.
*Important* - To receive bulk pricing (5+ students), you must complete the bulk purchase form:
Get more information on ICMI Training by calling 800.672.6177 or by filling out this quick form: