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Online Contact Center Agent Training

Online Call Center Courses


Companies are investing in work-from-home programs at a higher rate than ever, and customers are expecting more from agents. Likewise, the need to support and engage these frontline agents is a vital component of any contact center, and ICMI's online Agent Development Program is the best way to do it. Hosted on our online learning platform, the Agent Development Program offers the most interactive and flexible online courseware for call center agents on the market today.

This program is made up of three modules that cover the most critical areas of agent performance:

Customer Management Basics | Handling Difficult Customers | Sales Skills Essentials

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Sign up for free access to the first module of ICMI's online Agent Development Program!

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ICMI's Online Training Is:


expertly designed online call center training

Our courses were designed by industry leaders, who know how to ramp up skills quickly in a fast-paced environment.


cost effective contact center training

This online, on-demand program provides an efficient, cost-effective means of training call center professionals.


focused online call center training

Course material focuses on real-world objectives that have specific and long term impacts on performance.


The below chart details pricing based on the number of students you want to access the program.

Once your purchase is complete, students will be sent a link to create a login to access the program and train from any computer with internet access on-demand – at any time that suits them.

Each of the 3 courses within the Agent Development Program takes between 2 and 3 hours to complete, and is broken into modules for a more digestible learning experience. Students may complete the modules at their own pace, save their progress, and re-watch course content as often as they’d like.

# of Students Price Per Student
1-4 $199
5-15 $169.15
16-29 $139.30
30-59 $119.40
60+ Custom Pricing

*Important* - To receive bulk pricing (5+ students), you must complete the bulk purchase form:

Want a Detailed Proposal?

Get more information on ICMI Training by calling 800.672.6177 or by filling out this quick form:

Virtual Classroom Training
ICMI Online Training provides interactive and efficient onDemand courses for call center professionals.