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Having limited resources does not have to mean limited results. Managers of small centers must become masters of strategic planning, relationship building, agent education and motivation, forecasting and scheduling, and technology optimization. Learn how small contact centers can immediately achieve greater performance.
List Price: Varies
Course Duration: 1 Day
This is a 1 day instructor-led course delivered by ICMI Certified Associates. If you have questions about which course is right for you, an ICMI Account Manager is available to help. Complete the Request Information form to speak with your Account Manager.
Jan 27, 20209:30 am-5:30 pm ET
Feb 13, 2020 - Mar 13, 20209:30 am-5:30 pm ET
Jul 13, 20209:30 am-5:30 pm ET
Nov 2, 20209:30 am-5:30 pm ET