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Boost agent retention and productivity by mastering the skills you need to hire and manage a fully engaged team of people who are working at their full potential.
Whether you are a first-time supervisor or a seasoned pro, ICMI’s People Management course will prepare you to implement the key principles of management that will have a direct impact on agent engagement and retention. You'll learn how to blend agents into a successful team, and develop critical management and communication tools for making decisions and solving problems in a team setting.
Course Duration: 1 Day
This is a 1 day instructor-led course delivered by ICMI Certified Associates. If you have questions about which course is right for you, an ICMI Account Manager is available to help. Complete the Request Information form to speak with your Account Manager.