Too often, managers promote their best agents to be supervisors without equipping them with vital new leadership skills that will determine their success in their new job role.
This program will help them develop the needed leadership skills. It combines the fundamentals of the call center’s unique operating environment with general leadership and coaching skills to provide call center supervisors with a curriculum that is specifically suited to them, strengthening their role as the critical link between strategic goals and tactical performance.
*PLEASE NOTE: So as not to impact a company's call center, the next session of SLDP will be split into two Thursday/Friday sessions as follows:
- Thursday, July 13 - Contact Center Supervisor Fundamentals
- Friday, July 14 - People Management for Supervisors
- Thursday, August 3 - Metrics and Data for Supervisors
- Friday, August 4 - Contact Center Coaching for Supervisors
Workbook Sneak Peek
Get an inside look at the course content, with lessons taken right from the official workbook!
Free Sneak Peek