ICMI is part of the Informa Tech Division of Informa PLC
This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.
Customer Management is perhaps the most crucial skill for a contact center agent to understand and develop. This course is designed to teach agents the fundamentals of effective customer management - asking questions, active listening, building rapport, vocal tone, and empathy.
Receive a free demo of our online platform!
For purchases of 5+ students, see Pricing section