This executive-level planning workshop will provide the tools and direction necessary to develop, implement and manage a contact center strategy and leadership process.
Apply the lessons of the world’s best customer contact centers to transform your service and sales delivery systems to conquer new competitive challenges. You'll get the information, tools and direction necessary to develop, implement and manage a contact center strategy and leadership process—and then you and your colleagues will work through realistic exercises to discuss key contact center challenges. You'll leave with tools, techniques and strategies you can implement immediately and references to consider for many years to come.
Workbook Sneak Peek
Get an inside look at the course content, with lessons taken right from the official workbook!
Free Sneak Peek