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Advance the success of your call center and achieve your professional career goals with a solid foundation in planning and managing an exceptional call center. This course is guaranteed to give key staff involved in resource planning, call center analysis and performance reporting the tools necessary to make real, lasting, bottom-line financial impact.
We put the contact center into the context of the larger organization by discussing:
Most importantly, we begin the discussion of how each individual, regardless of
their job function, contributes to success in the center.
Course Duration: 1 Day
This is a 1 day instructor-led course delivered by ICMI Certified Associates. If you have questions about which course is right for you, an ICMI Account Manager is available to help. Complete the Request Information form to speak with your Account Manager.