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The fundamental principles of contact center management that equip call center executives to fully understand the specifics of operations.
Help leaders in your organization understand contact center fundamentals and prepare them to respond strategically and thoughtfully to anticipated and unanticipated future changes. By building a strong foundation of common language and common understanding for key contact center principles, leaders are equipped to make good decisions for the future.
List Price: Varies
Course Duration: 1 Day
This is a 1 day instructor-led course delivered by ICMI Certified Associates. If you have questions about which course is right for you, an ICMI Account Manager is available to help. Complete the Request Information form to speak with your Account Manager.