This comprehensive training program is designed to build a complete foundation of customer service and contact management skills for call center agents. The program consists of three modules :
- Customer Management Basics
- Handling Difficult Customers
- Sales Skills Essentials
These modules form a curriculum that gives agents the start-to-finish skills they need to operate at peak efficiency. The self-paced, online platform the program is hosted on provides a level of flexibility and hands-on interactivity that is perfectly suited for agent education.
Sign up for free access to the first module of ICMI's online Agent Development Program.
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