ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.


FREE VIRTUAL COURSE TRIAL - "Essential Skills & Knowledge"

Virtual Training Trial Header image
Free Trial Details

ICMI's Virtual Classroom combines the interactive atmosphere of live training with the convenience and cost-effectiveness of online education. It's a unique hybrid that brings live instruction to a virtual platform. And now, you have the chance to try it for free!


Trial Course:  Essential Skills and Knowledge for Effective Contact Center Management (the material presented will be a condensed version of the standard 2-day course)

Date & Time: April 19, 1:00 - 300 PM ET

Location: ICMI Virtual Classroom


Learn more about ICMI's Virtual Classroom, and check out the full Essential Skills and Knowledge course.

Who Should Attend
  • Supervisors
  • Managers
  • Directors
  • Workforce Management personnel 


What You Will Learn
  • Key contact center management principles and practices
  • Terms, definitions, and requirements of successful contact center management
  • Formulating a plan using the content and tools provided to make positive improvements in your workplace
  • Tips for reducing contact center costs and improving your bottom line
  • How to meet service levels consistently and measurably
  • How to forecast the workload and create schedules that meet the needs of customers and employees
  • Strategies for improving performance by choosing the right metrics and goals

Get Started

List Price: $0.00

Course Duration: 2 Hours

This is a typically a 2-day instructor-led course delivered by ICMI Certified Associates, but for the purposes of this free trial, it will be condensed into a 2-hour period. If you have questions about which course is right for you, an  ICMI Account Manager is available to help. Complete the Request Information form to speak with your Account Manager.


Get Started

Virtual Classroom

Live, online instructor-led training.
Learn More

Jun 21, 2019
1-3pm ET