4 Days
Back to Top
Supervisor Leadership Development Program
A combination of 4 of the best supervisor leadership skills courses for a deeper understanding of the management principles of the contact center and to elevate the professionalism of the contact center supervisor.
Too often, managers promote their best agents to be supervisors without equipping them with vital new leadership skills that will determine their success in their new job role. Through ICMI’s Contact Center Supervisor Leadership Development Program, supervisors will increase their overall level of contact center knowledge and gain a common focus for the work that they do.
This program combines the fundamentals of the call center’s unique operating environment with general leadership and coaching skills to provide call center supervisors with a curriculum that is specifically suited to them. Through this development program, supervisors will learn the skills necessary to lead their teams to success.
Learn How To:
- Understand the basic management process and how it relates to service level and quality
- Be able to interpret real-time management information
- Monitor and coach to create a performance improvement culture
- Master people management skills needed to be an effective and professional supervisor
Who Should Attend?
Designed for newly promoted supervisors, as well as those with more experience, who need further training in the fundamentals of the call center’s unique operating environment.
Register Now