ICMI Virtual Training Symposium | Nov. 16-19, 2020

Live-Virtual Contact Center Training

Are you ready for ICMI's most immersive educational experience? Transform your career and optimize your contact center at the ICMI Virtual Training Symposium, November 16-19, 2020!


The ICMI VirtualTraining Symposium provides a highly-interactive virtual learning environment coupled with unprecedented access to network with peers, ICMI experts, and influential instructors with decades of industry experience. Our virtual classroom environment allows students to ask questions, get feedback, engage in group lessons and real-world activities, take quizzes and live polls, and more - all from their computer. It's the industry's most engaging online training option. Mix and match courses to build your ideal training schedule, and take the next step towards contact center optimization.

You'll have access to…
  • Training courses ONLY available through ICMI
  • Proven strategies, processes, and best practices for effective call center leadership.
  • A comfortable place to make new connections and gain indispensable industry contacts.

Who should attend…

Managers, supervisors, Directors, and executives responsible for:
  • Contact Centers
  • Telemarketing/Telesales
  • Customer Service
  • Workforce Management
  • Customer Relationship Management
  • Channel Support
  • Help Desks
  • Six Sigma
  • Sales and Marketing
  • Hiring/Coaching/Retention

Virtual classroom information

ICMI's Virtual Classroom

Learn more about how ICMI Virtual Training Symposium courses are delivered.

Virtual Classroom

2020 ICMI Symposium Sponsors