Schedule - ICMI Contact Center Training Symposium - Orlando, FL

FULL SCHEDULE

7:30AM - 8:30AM
Networking Breakfast
8:30AM - 4:30PM
Training
Workforce Management Boot Camp (4 days) 
Manager Leadership Development Program (4 days) 
Supervisor Leadership Development Program (4 days) 
Monitoring and Coaching (2 days)
Essential Skills and Knowledge for Effective Contact Center Management (2 days)
Business Acumen for Contact Center Leaders (2 days)
Customer Experience Accelerator Boot Camp (2 days)
12:00PM - 1:00PM
Lunch
4:30PM - 6:00PM
Networking Reception
7:30AM - 8:30AM
Networking Breakfast
8:30AM - 4:30PM
Training
Workforce Management Boot Camp (4 days) 
Manager Leadership Development Program (4 days) 
Supervisor Leadership Development Program (4 days) 
Contact Center Strategy (2 days)
Succeeding with Metrics (2 days)
Trainer Development Workshop (2 days)
Advanced Workforce Management (2 days)
12:00PM - 1:00PM
Lunch
7:30AM - 8:30AM
Networking Breakfast
8:30AM - 4:30PM
Training
Workforce Management Boot Camp (4 days) 
Manager Leadership Development Program (4 days) 
Supervisor Leadership Development Program (4 days) 
Contact Center Strategy (2 days)
Succeeding with Metrics (2 days)
Trainer Development Workshop (2 days)
Advanced Workforce Management (2 days)
12:00PM - 1:00PM
Lunch