ICMI Contact Center Training Symposium | Orlando, Nov. 2020

Contact Center Training in Orlando

Are you ready for ICMI's most immersive educational experience? Transform your career and optimize your contact center at the ICMI Contact Center Training Symposium, heading to Orlando, FL, November 16-19, 2020!


The ICMI Contact Center Training Symposium provides a highly-interactive learning environment coupled with unprecedented access to network with peers, ICMI experts, and influential instructors with decades of industry experience.

You'll have access to…
  • Training courses ONLY available through ICMI
  • Proven strategies, processes, and best practices for effective call center leadership.
  • A comfortable place to make new connections and leave with indispensable industry contacts.

Who should attend…

Managers, supervisors, Directors, and executives responsible for:
  • Contact Centers
  • Telemarketing/Telesales
  • Customer Service
  • Workforce Management
  • Customer Relationship Management
  • Channel Support
  • Help Desks
  • Six Sigma
  • Sales and Marketing
  • Hiring/Coaching/Retention
ICMI Orlando Symposium 2020 Travel image

Orlando in the Fall!

Escape to Orlando this fall to warm your heart and take the bite out of the winter chill.




Super Early Bird Price:
$2899 (Ends 8/21)


Continental Breakfast & Lunch
Networking Activities
Course Materials



Super Early Bird Price:
$2099 (Ends 8/21)

Breakfast & Lunch
Networking Activities
Course Materials

You Have Options

It’s the customizable training options that make the ICMI Symposium experience so unique and effective. Hand-pick your schedule based on the pass you purchase.

Be here all four days? Sign up for one of our intensive four-day workshops or choose a couple of two-day classes if the topics better suit your needs. If you see a one-day course that addresses your current challenges, that’s fine, too! Join us for that day only or add the course to a longer pass option to fill out your schedule.

Mix and match for a learning and networking experience that works for you!