ICMI Contact Center Training Symposium | Orlando, Nov. 2020

Contact Center Training in Orlando

Are you ready for ICMI's most immersive educational experience? Transform your career and optimize your contact center at the ICMI Contact Center Training Symposium, heading to Orlando, FL, November 16-19, 2020!


The ICMI Contact Center Training Symposium provides a highly-interactive learning environment coupled with unprecedented access to network with peers, ICMI experts, and influential instructors with decades of industry experience.

You'll have access to…
  • Training courses ONLY available through ICMI
  • Proven strategies, processes, and best practices for effective call center leadership.
  • A comfortable place to make new connections and leave with indispensable industry contacts.


Who should attend…

Managers, supervisors, Directors, and executives responsible for:
  • Contact Centers
  • Telemarketing/Telesales
  • Customer Service
  • Workforce Management
  • Customer Relationship Management
  • Channel Support
  • Help Desks
  • Six Sigma
  • Sales and Marketing
  • Hiring/Coaching/Retention
ICMI Orlando Symposium 2020 Travel image

Orlando in the Fall!

Escape to Orlando this fall to warm your heart and take the bite out of the winter chill.

Virtual Classroom

2020 ICMI Symposium Sponsors