ICMI Symposium Schedule - New Orleans 2020

FULL SCHEDULE

7:30AM - 8:30AM
Networking Breakfast
8:30AM - 4:30PM
Training
Workforce Management Boot Camp (4 days) 
Supervisor Leadership Development Program (4 days)
Monitoring and Coaching (2 days)
Customer Experience AcceleratorBoot Camp (2 days)
Essential Skills and Knowledge for Effective Contact Center Management  (2 days)
12:00PM - 1:00PM
Lunch
7:30AM - 8:30AM
Networking Breakfast
8:30AM - 4:30PM
Training
Workforce Management Boot Camp (4 days) 
Supervisor Leadership Development Program (4 days)
Monitoring and Coaching (2 days)
Customer Experience Accelerator Boot camp (2 days)
Essential Skills and Knowledge for Effective Contact Center Management  (2 days)
12:00PM - 1:00PM
Lunch
7:30AM - 8:30AM
Networking Breakfast
8:30AM - 4:30PM
Training
Workforce Management Boot Camp (4 days) 
Supervisor Leadership Development Program (4 days)
Contact Center Strategy (2 days)
Trainer Development Workshop  (2 days)
Succeeding With Metrics (2 days)
12:00PM - 1:00PM
Lunch
7:30AM - 8:30AM
Networking Breakfast
8:30AM - 4:30PM
Training
Workforce Management Boot Camp (4 days) 
Supervisor Leadership Development Program (4 days)
Contact Center Strategy (2 days)
Trainer Development Workshop  (2 days)
Succeeding With Metrics (2 days)
12:00PM - 1:00PM
Lunch