ICMI Contact Center Training Symposium - New Orleans

Contact Center Training in New Orleans


***We are sorry to inform you that the New Orleans Symposium has been cancelled due to safety concerns surrounding COVID19. The health and safety of our customers and partners is of the utmost importance to us, and the risks involving travel and the live classroom environment were too high to continue with the event as planned.

In light of these changes, we are currently working on plans to offer ICMI Training Symposiums virtually in June, 2020. If you'd like to be notified when information is released, please complete this form and we'll update you with details as soon as they are released. We also have a live Symposium heading to Orlando this November.

New Orleans

New Orleans, LA






Continental Breakfast & Lunch
Networking Activities
Course Materials




Breakfast & Lunch
Networking Activities
Course Materials


Contact Center Training Course Options

Our 2- and 4-day passes provide in-depth training that will give you the tools you need to successfully lead your contact center. Choose from these great courses:


You Have Options

It’s the customizable training options that make the ICMI Symposium experience so unique and effective. Hand-pick your schedule based on the pass you purchase.

Be here all four days? Sign up for one of our intensive four-day workshops or choose a couple of two-day classes if the topics better suit your needs. If you see a one-day course that addresses your current challenges, that’s fine, too! Join us for that day only or add the course to a longer pass option to fill out your schedule.

Mix and match for a learning and networking experience that works for you!