ICMI Symposium Schedule - Long Beach 2020

SCHEDULE AT A GLANCE

Mon, Jun 22	Tue, Jun 23	Wed, Jun 24	Thu, Jun 25
Workforce Management Boot Camp
Supervisor Leadership Development Program
Monitoring & Coaching		Trainer Development Workshop
Business Acumen For Contact Center Leaders		Contact Center Strategy
Essential Skills & Knowledge		Succeeding With Metrics
		Quality Form Development Workshop

Networking Events
Daily Networking Breakfasts: 7:30 AM - 8:30 AM -

FULL SCHEDULE

7:30AM - 8:30AM	Networking Breakfast
8:30AM - 4:30PM	Training Workforce Management Boot Camp (4 days) Supervisor Leadership Development Program (4 days) Monitoring and Coaching (2 days) Customer Experience Accelerator Boot Camp (2 days) Essential Skills and Knowledge for Effective Contact Center Management (2 days) Business Acumen for Contact Center Leaders (2 days)
12:00PM - 1:00PM	Lunch

7:30AM - 8:30AM	Networking Breakfast
8:30AM - 4:30PM	Training Workforce Management Boot Camp (4 days) Supervisor Leadership Development Program (4 days) Monitoring and Coaching (2 days) Customer Experience Accelerator Boot Camp (2 days) Essential Skills and Knowledge for Effective Contact Center Management (2 days) Business Acumen for Contact Center Leaders (2 days)
12:00PM - 1:00PM	Lunch

7:30AM - 8:30AM	Networking Breakfast
8:30AM - 4:30PM	Training Workforce Management Boot Camp (4 days) Supervisor Leadership Development Program (4 days) Contact Center Strategy (2 days) Trainer Development Workshop (2 days) Succeeding With Metrics (2 days) Quality Form Development Workshop (1 day)
12:00PM - 1:00PM	Lunch

7:30AM - 8:30AM	Networking Breakfast
8:30AM - 4:30PM	Training Workforce Management Boot Camp (4 days) Supervisor Leadership Development Program (4 days) Contact Center Strategy (2 days) Trainer Development Workshop (2 days) Succeeding With Metrics (2 days)
12:00PM - 1:00PM	Lunch

REGISTER
Long Beach

ICMI

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