Contact Center Training for Leaders & Workforce Management | Dallas, TX

Are you a contact center manager on the rise?

Don’t lose your momentum! Now’s the time to supercharge your career and transform your contact center. Make it happen at the ICMI Contact Center Symposium.

With an environment that’s more intimate than a large-scale conference, you get an immersive educational experience and unprecedented access to network with peers, ICMI experts, and influential instructors—those who’ve been there, done that, and have proven solutions to the challenges you’re facing.

This unique training opportunity has everything you need to solidify your career, improve your skills, and drive your contact center performance to new heights!

Expert-led training and accessible networking gives you…

  • Access to seven training courses ONLY available at ICMI Symposiums.
  • Proven strategies, processes, and best practices for effective call center leadership.
  • A comfortable place to make new connections and leave with indispensable industry contacts.

Who should attend…

Managers, supervisors, and executives responsible for:
  • Contact Centers
  • Telemarketing/Telesales
  • Customer Service
  • Workforce Management
  • Customer Relationship Management
  • Channel Support
  • Help Desks
  • Six Sigma
  • Sales and Marketing
  • Hiring/Coaching/Retention


Download the brochure for a complete course listing, condensed information, and $300 discount!

Dallas Symposium Brochure Cover

Dallas Downtown

The Westin Dallas Downtown 


Virtual Classroom